Note: Presenters may have qualifications that differ from those required to teach college classes. These courses do not carry college credit. They are not-for-creditor noncredit classes.

Frequently Asked Questions

Q: Where is the Community Ed office located?
Find us at: 152 E. Sixth Street, Corona CA 92879. Our building says "RCCD Economic Development" on the side facing 6th. From the 91 Fwy, exit in Corona at Main St; turn left onto Main at the bottom of the offramp then follow about 2 blocks to Sixth. Turn left on Sixth and then about two more blocks, turn right at Ramona (just shy of the BofA building). There's lots of FREE parking in the rear. The entrance is on the West side of the building.

Q: What are the Community Ed office hours?
We are open Monday through Friday from 8am until 5pm except on college holidays. We are open "online" and "on fax" at 951.898-8631 - 24/7!

Q: Where are Community Ed classes held?
Classes are held at RCCD colleges and centers. Look for your class location information on your receipt.

Q: Where can I view maps of the three college campuses?
Go to http://www.rccd.edu/pages/findus.aspx to find maps of all our college sites.

Q: What is the Community Ed refund policy?
If you request a refund prior to the first day of the class, a refund will be given minus a $10 per person, per class processing fee.

Q: What happens to my money if a class is cancelled?
If Community Ed cancels a class, we will make every effort to notify each student enrolled. We will ask whether you prefer a refund or prefer to be transferred to a later class. A full refund will be mailed to you or credited to your account within approximately four weeks of the cancelation.

Q: What happens to my personal information?
Community Ed is committed to protecting your privacy online. We do not sell, trade or rent your personal information to others. Community Ed may use the information you have given us to contact you regarding course information and new additions to our Web site.

Q: Do we get college credit or grades for these classes?
Community Education classes are not-for-credit, and no grades are given. Attendance is recorded for CEU (Continuing Education Unit) classes.

Q: Can I register the day of the class?
You may register at the class if there is space available and if the class has not been moved or canceled. We encourage you to register in advance so we can notify you of any room or date changes and to guarantee your seat in the class. Instructors will accept registrations at the class paid by check or credit card.

Q: How do I register for Community Ed classes:
*To register online, choose and click the course you want to attend, click on the dates, the next screen will be if you have an account already (just sign in) or you need to create an account (click on this and proceed), click on participant, proceed through checkout where you will pay with a credit card.

*To pay by check, you can print out the registration form and mail the completed form with your check.

*To pay by cash, come into our office and we'll help you in person.

 

Getting Started
1. What is a Web Store?
2. Do I need an account to use the Web Store?
3. What information do I need to provide to purchase online?
4. Why do I need to enter an email address?
5. What is my password?
6. How do I change my email address or password?
7. What if I forget my password?

Using the Web Store
1. How do I make a payment or purchase items?
2. How do I know my payment was processed?
3. Is the Web Store secure?
4. How do I reprint my receipt?

Credit/Debit Card Information
1. Does the system store my credit/debit card number?
2. My credit/debit card was not accepted. What do I do?

Further Assistance
1. Who do I contact if I have a question about a payment?



Getting Started

1. What is a Web Store?
The Web Store is a hosted online payment center, providing a convenient way for people to make online payments for various fees, goods, and services.

2. Do I need an account to use the Web Store?

You do not need an account to browse the Web Store. However, you do need an account to make payments using the Web Store. You can create an account at checkout.

3. What information do I need to provide to purchase online?

You will need to provide the following information to purchase online:

  • A Discover, MasterCard, or Visa issued credit or debit card
  • A valid email address
  • A password, which you will create during your first purchase


4. Why do I need to enter an email address?

Your email address serves two purposes.


5. What is my password?

During your first online purchase, you will be prompted for your email address and a password. You can create any password of your own choosing; this password is not issued by your organization. Your password must contain at least one alphabet character and at least one digit, must not be less than eight characters, and must not contain any of the following characters: < ( ' ) >. We recommend you create a strong password that is unique to your Web Store account and not used elsewhere.


6. How do I change my email address or password?

Click the My Account link in the navigation column on the left side of the screen. Login with your "old" email address and password. Then, click the Account Settings button to edit your email address and/or password.


7. What if I forget my password?

If you forget your password, click the Password Reminder link in the navigation column on the left side of the screen. If the email address you enter is on file, we will automatically send a password reminder to you.



Using the Web Store

1. How do I make a payment or purchase items?

To make a payment or purchase items,


2. How do I know my payment was processed?

The final step of your checkout process produces a printable receipt. In addition, a confirmation email is sent immediately to the email address you provided during checkout. If you do not receive the confirmation email, check your SPAM filter as it may have been filtered by your email client. In addition, any time after you complete your purchase, you may click the My Account button from the menu on the left and login using the email address you provided. From there, you can check your purchase history to verify that your order was correctly placed.


3. Is the Web Store secure?

The Web Store is hosted by RevTrak, Inc, a leader in the credit card payment processing industry for K-12 school districts and city governments. RevTrak employs the most current security techniques to keep your payment information secure according to PCI Data Security Standards.


4. How do I reprint my receipt?

Click the My Account button from the menu on the left. Enter the email address and password you provided for the order you are attempting to access. Click the View Past Orders button. Then, open the desired order and print your receipt.



Credit/Debit Card Information

1. Does the system store my credit/debit card number?

No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.


2. My credit/debit card was not accepted. What do I do?

We accept Visa, MasterCard, or Discover credit or debit cards. If your payment is not accepted, you will receive an error message after submitting your payment information. Verify the information you have entered for the card number, type, and expiration date, and attempt your payment again. If entering your information correctly did not resolve the error, and you do not understand the error message, call the assistance number on the back of your card.

Special note to Debit Card users:
Many banks hold the amount you charge for each attempted payment, even if the debit card is declined. While the money will not be withdrawn from your account, a hold may prevent you from making other withdrawals for several days and may result in an overdraft.



Further Assistance

1. Who do I contact if I have a question about a payment?

For after-hours questions about using the Web Store, click the convenient Contact Us link on the left side of the screen. Questions submitted through this feature are forwarded to the appropriate departments at your organization.

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